FiveChiQ

Introduction

Welcome to FiveChiQ. These Terms and Conditions govern your access to and use of our website, as well as the purchase of products from FiveChiQ.

By browsing our website, creating an account, placing an order, or using any part of this website, you agree to be bound by these Terms and Conditions, along with our Shipping Policy, Return and Refund Policy, Privacy Policy, and any other policies displayed on our website.

If you do not agree with these Terms, please do not use our website.

 

About FiveChiQ

FiveChiQ is an online jewellery brand offering fashion jewellery, statement pieces, and limited-quantity jewellery drops.

FiveChiQ is operated by Sushma Sehgal, based in New Delhi, India. All purchases made through this website are transactions with this legal entity.

 

Use of Website

You agree to use this website only for lawful purposes.

You must not:

Use the website in any way that may damage, disable, or interfere with its operation
Attempt to gain unauthorized access to any part of the website, customer accounts, payment systems, or related systems
Use website content, images, product descriptions, branding, or design elements without permission
Provide false, inaccurate, or misleading information while placing an order
Misuse discount codes, offers, promotions, or checkout features

We reserve the right to restrict, suspend, or terminate access to the website if we believe the website is being misused.

 

Product Information

We make reasonable efforts to display product details, colours, finishes, sizes, and descriptions as accurately as possible.

However, actual product colour, shine, texture, and finish may vary slightly due to photography, lighting, screen settings, and the nature of fashion jewellery finishes.

Some products may be handmade, small-batch, or limited-quantity pieces. Minor variations in finish, texture, size, or detailing should not be treated as defects unless the product is damaged or materially different from the description.

Product availability is subject to change without notice. Many FiveChiQ pieces are released in limited quantities, and availability is not guaranteed until your order has been successfully confirmed.

 

Pricing and Payments

All prices are displayed on the website and may be changed at any time without prior notice.

We reserve the right to correct pricing errors, product information errors, or promotional errors. If an order is placed at an incorrect price due to a technical or manual error, we may contact you for confirmation or cancel the order and issue a refund.

Payments must be completed through the payment methods available at checkout. Orders are processed only after successful payment confirmation.

For international orders, your bank, card provider, or payment provider may apply currency conversion charges, international transaction fees, or other charges. These charges are not controlled by FiveChiQ.

 

Orders and Order Acceptance

After placing an order, you may receive an order confirmation by email or through the website.

An order confirmation does not guarantee acceptance if there is a payment issue, stock issue, pricing error, incorrect address, suspected fraud, or any other operational concern.

We reserve the right to cancel or refuse any order at our discretion. If payment has already been received for a cancelled order, a refund will be initiated according to our refund process.

 

Shipping and Delivery

We ship orders according to the shipping options and timelines displayed on our website.

Delivery timelines are estimates and may vary due to courier delays, customs processing, address issues, weather conditions, holidays, or other circumstances outside our control.

For international orders, customers are responsible for any customs duties, import taxes, local taxes, clearance charges, or other charges applied by the destination country.

Please review our Shipping Policy for detailed information on shipping timelines, costs, tracking, and delivery terms.

 

Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Return and Refund Policy.

Due to the nature of jewellery and hygiene considerations, certain items may not be eligible for return unless they are damaged, defective, or incorrect.

Customers must report any damaged, defective, or incorrect item within the timeframe mentioned in our Return and Refund Policy.

We may request photos, videos, packaging images, or an unboxing video to verify the issue before approving a return, replacement, or refund.

Please review our Return and Refund Policy before placing an order.

 

Jewellery Care

FiveChiQ products are fashion jewellery pieces and require proper care.

To maintain the finish and appearance of your jewellery, avoid direct contact with water, perfume, sweat, lotions, chemicals, and harsh cleaning products. Store jewellery separately in a dry pouch or box when not in use.

Damage caused by improper use, rough handling, water exposure, chemical exposure, or normal wear and tear is not considered a manufacturing defect.

 

Offers, Discounts, and Promotions

Discount codes, offers, free shipping offers, and promotional campaigns may be changed, paused, or withdrawn at any time.

Offers cannot be combined unless clearly stated.

If a discount or promotional offer is misused or applied due to a technical error, we reserve the right to cancel the order or request the correct payment amount before processing the order.

 

Intellectual Property

All content on this website, including text, product images, graphics, design, layout, branding, logos, product descriptions, icons, and visual elements, is owned by or licensed to FiveChiQ unless otherwise stated.

You may not copy, reproduce, distribute, modify, upload, publish, sell, or use any website content for commercial purposes without written permission from FiveChiQ.

 

Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and restricting access to your device.

You are responsible for all activity that occurs under your account.

Please contact us immediately if you suspect unauthorized access to your account.

 

Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, website hosting providers, analytics tools, or other service providers.

We are not responsible for delays, failures, errors, charges, or service interruptions caused by third-party providers, except where required by applicable law.

Your use of third-party payment or delivery services may also be subject to their own terms and policies.

 

Limitation of Liability

To the maximum extent permitted by applicable law, FiveChiQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, delay in delivery, inability to use the website, or purchase/use of any product.

Our total liability for any claim related to an order shall not exceed the amount paid by you for that specific order.

Nothing in these Terms will limit any rights available to you under applicable consumer protection laws.

 

Force Majeure

FiveChiQ shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to courier delays, customs delays, natural disasters, strikes, government restrictions, internet failures, payment gateway issues, war, pandemic-related disruptions, or other unforeseen events.

 

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website or purchase of products from FiveChiQ shall be subject to the jurisdiction of courts in New Delhi, India, unless otherwise required by applicable consumer protection laws.

 

Changes to Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time.

Updated terms will be posted on this page. Continued use of the website after changes are posted means you accept the updated Terms.

 

Grievance and Contact Information

For questions, complaints, or concerns regarding these Terms, your order, or our services, please contact us:

Grievance Contact: Sushma Sehgal
Email: fivechiq@gmail.com
Support Hours: 11:00 AM to 8:00 PM IST, Monday to Sunday
Complaint acknowledgement: Within 48 hours
Resolution target: Within 30 days