FiveChiQ

1. General Information
At Fivechiq, we strive to ensure that your orders are delivered to you in a timely and secure manner. Our shipping process is designed to provide transparency, efficiency, and reliability. Please read this policy carefully to understand our shipping timelines, charges, and terms.
2. Domestic Shipping (India)
2.1 Processing Time

• Orders are processed and dispatched within 1-2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

2.2 Shipping Charges

• We offer free shipping across India.

2.3 Estimated Delivery Time

• Metro cities: 3-5 business days

• Other locations: 5-7 business days

• Remote areas: 7-10 business days

2.4 Delivery Partners
We use Shiprocket for deliveries within India, which partners with reputed courier services such as Blue Dart, Delhivery, and DTDC for secure shipping.

3. International Shipping
3.1 Countries We Ship to
We currently ship to the following countries:

• United States (US)

• United Kingdom (UK)

• Canada

• Australia

3.2 Processing Time

• International orders are processed within 24 hours after payment confirmation.

3.3 Shipping Charges

• Shipping charges vary based on destination, package weight, and courier service. The exact shipping fee will be displayed at checkout before payment.

3.4 Estimated Delivery Time

• Standard International Shipping: 7-10 business days

• Express International Shipping: 5-6 business days

3.5 Delivery Partners
We partner with FedEx, DHL, and other reliable international couriers for safe and efficient delivery.
3.6 Customs, Duties & Taxes

• International orders may be subject to customs duties, import taxes, or clearance fees as per the recipient country’s regulations.

• These charges are not included in the order total and must be paid by the recipient at the time of delivery.

• Fivechiq is not responsible for any customs delays. Please check your local customs laws before placing an order.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.

• You can track your shipment directly on our website or the courier partner’s tracking portal.

5. Address & Delivery Issues

• Please provide a complete and accurate shipping address while placing your order.

• If a package is undeliverable due to incorrect address, re-shipping charges may apply.

• If the recipient is unavailable at the time of delivery, the courier may attempt delivery again or leave a pickup notice.

6. Lost, Delayed, or Damaged Packages

• If your package is delayed beyond the estimated delivery time, please contact us at [your customer support email] for assistance.

• In case of lost shipments, we will investigate with the courier and update you accordingly.

• If your package arrives damaged, please email us at [your email] within 48 hours of receiving the package along with photos of the damaged product and packaging.

7. Returns & Refunds
For details regarding returns, exchanges, and refunds, please refer to our [Refund & Cancellation Policy](insert link).
8. Contact Us
For any shipping-related queries, feel free to contact us:
📩 Email: fivechiq@gmail.com
📞 Phone/WhatsApp: 9818301568
🌐 Website: www.fivechiq.com