Refund, Cancellation & Exchange Policy

Introduction
Welcome to FiveChiQ. We specialize in providing high-quality imitation jewelry at affordable prices. Your satisfaction is important to us, and while we stand by the quality of our products, we maintain a strict no refund and no exchange policy. Please read the following terms carefully before making your purchase.

No Refund or Exchange Policy
All Sales Are Final: Once a purchase is made through our website, we do not offer refunds or exchanges for any products. By completing your purchase, you acknowledge and agree to this policy.
Reason for Policy: This policy is in place due to the nature of our products. Imitation jewelry is considered a personal item and, for hygiene and safety reasons, cannot be restocked or resold once it has been dispatched.
Quality Assurance: We take great care to ensure the high quality of our jewelry and package our items securely to prevent damage during shipping.

Cancellation Policy

Order Cancellations: Customers may cancel their order within 1 hours of placing it. Once the order has been processed or dispatched, cancellations will not be accepted.
How to Request a Cancellation: If you need to cancel your order within the allowed time frame, please contact us immediately at fivechiq@gmail.com or call us at +919818301568.
Refunds for Cancellations: If your order is canceled within the 1-hour window, a full refund will be processed to your original payment method within 5-7 business days.

Contact Information
For inquiries regarding this policy, please reach out to our customer service team at:
Email: fivechiq@gmail.com
Phone: +919818301568
Operational Hours: 11 AM — 8 PM (Monday to Sunday)

The legal entity operating Fivechiq is Sushma Sehgal. All transactions, policies, and services are governed under this registered business name